Contact Us
Got a question about how we rank the highest RTP sweepstakes casinos, spotted something that needs updating, or want to flag your own experience with one of the platforms we cover? This page tells you how to reach nmbvm.org and what kind of enquiries we're best placed to help with.
How to reach us
You can email us at [email protected]. We read every message and try to respond within a couple of business days, though volume can occasionally push that out a little longer. When you write in, it helps to include the name of the operator you're asking about and, where relevant, the state you're playing from, since eligibility and terms can differ by location.
What we can help with
- Questions about how we assess and rank sweepstakes casinos, including the criteria behind our RTP-related coverage
- Corrections — if a welcome offer, coin package, or eligible-state list has changed since we last checked it
- General feedback on a platform's game library, redemption process, or customer support
- Suggestions for sweepstakes casinos we haven't covered yet
What we can't help with
We're an independent research and comparison site, not a customer support desk for any individual casino. If you have an issue with an account, a pending Sweepstakes Coins redemption, identity verification, or a payment, you'll need to contact that operator directly through the support channels listed on their own site — we don't have access to individual accounts and can't intervene on your behalf.
Similarly, if you have questions about whether a specific platform is available in your state, or how sweepstakes law applies to you personally, we'd point you to that operator's terms and conditions rather than offer legal advice ourselves. Availability varies by state, some jurisdictions restrict or prohibit sweepstakes casinos, and the rules can change without much notice — an operator's own eligibility page is the most current source.
A note on how we work
Our reviews and rankings are based on publicly available information — welcome offers, coin structures, stated redemption terms, and game libraries as published by each operator. We don't play or deposit on the sites we cover; our role is to research and compare, not to test outcomes. Where our pages mention Gold Coins, Sweepstakes Coins, or similar dual-currency systems, that reflects the promotional sweepstakes model these platforms operate under — not real-money wagering — and no purchase is required to obtain Sweepstakes Coins or take part.
Some of the offers featured on nmbvm.org are commercial partnerships, and we may earn a commission if you sign up through a link on this site. That relationship never decides which operators appear or how they're ranked — our ratings are based on the same research criteria for every platform we cover.
Before you write in about a specific offer
Welcome bonuses, coin totals, and free spin counts change fairly often, and terms like minimum redemption thresholds or identity verification requirements are set by each operator, not by us. If something looks out of date, let us know and we'll check it — but for the most current terms on any individual offer, the operator's own site is always the final word.
If you're new to sweepstakes casinos generally and want background before reaching out, our About Us page explains who we are and how we approach this space, and our Responsible Gambling page covers healthy play habits and where to find support if gaming ever stops feeling like entertainment. Our Terms and Conditions page sets out how this site itself operates.
Getting the most useful response
A quick checklist before you send a message:
- Name the operator and, if applicable, the offer or page you're asking about
- Mention your state, since eligibility and legal availability differ across the US
- Include screenshots or links if you're flagging outdated information
- Keep account-specific issues (verification, redemptions, payments) for the operator's own support team
We can't guarantee a specific turnaround time, but we do read and act on reader feedback — it's one of the ways our coverage stays accurate as operators update their offers and eligible states over time.